1775 E Dixon Blvd., Shelby, NC 28152

AUTOMOTIVE ASSISTANT SERVICE MANAGER

High-traffic Dealer HIRING NOW!

$85,000 - $140,000+ a Year
Top Salary, Commission Plan & Bonus Structure!

Auto Assistant Manager and/or Service Advisor Experience Required.

Classic Ford Lincoln of Shelby is HIRING NOW for a motivated Assistant Service Manager who can help provide assistance and leadership to the entire team, as well as someone who’s aspiring to grow into a large role in the service organization.   

We have an outstanding team and one of the largest Fixed Operations department in the region with both a robust client base and a thriving Used Car operation. You will play a prominent role in helping to ensure shop operations are efficient and profitable, that work is being dispatched appropriately, and ultimately that the work is being performed properly.

We pay top-of-industry levels, provide continued training, and will give you the opportunity to grow within this store or across Mills Auto Group.  Come be part of one of the industry’s best performing brands in a store (and Group) that understands how valuable the Service team is.

We offer:

• $85,000 - $140,000+ a year (base + commission + bonuses)
• Performance Bonuses
• Volume Bonuses
• Factory Incentives
• Full-time Position
• Full Family Benefits – Medical, Dental, Vision, and Life Insurance
• Paid Vacation / Sick Time
• Employee Discounts on Products & Services
• Supportive Management Team
• Opportunity for Advancement within the Group

Key Responsibilities:

• Support daily operations of the service department alongside the Service Manager
• Assist with service advisor workflow, repair order management, and customer follow-through
• Help ensure efficient dispatching of repair orders to maximize technician productivity
• Monitor service lane activity to maintain smooth operations and minimal bottlenecks
• Assist in coaching and supporting Service Advisors to improve performance and CSI
• Communicate effectively with technicians, advisors, parts, and management
• Help resolve customer concerns professionally to maintain high CSI scores
• Review repair orders for accuracy, documentation, and compliance
• Assist with warranty processes, approvals, and manufacturer guidelines
• Support scheduling, workload balancing, and daily shop organization
• Maintain service department standards for cleanliness, safety, and professionalism
• Other duties may be assigned

What We’re Looking For:

• Service Advisor and/or Assistant Service Manager in a franchised dealership
• CDK experience is a plus!
• A strong understanding of automotive technology and the automotive industry
• Great customer service and communication skills
• MUST be a great team player, the success of the team is paramount!
• Strong organizational, decision-making and problem-solving skills
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Good work ethic and computer skills
• Valid driver's license and good driving record

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.